Guest complaints management dashboard

Transform your guest experience with a closer follow-up

Common Hotel complaints categories

What do your guests complaint about?

Allow your staff to easily acknowledge any open incidents and therefore, provide a closer and personalised guest treatment.

  • List of guest complaints and all the necessary information.
  • Check and manage any complaint through the mobile app.
  • Proper follow-up with your guests before their check-out time.

Let your guests inform you on what’s wrong during their stay and turn any complaint into a reason to come back!

Guest Experience Dashboard & Analysis

  • Track down all the incidents in real-time.
  • Get insights on the complaints’ reason by department and category such as wifi, F&B, staff.
  • Create your weekly reports containing all the incidents within each hotel and their resolution.
Hotel guests complaint monitoring workflow

Check some other solutions

Guest in Touch hub OS
housekeeping hub OS
F&B hub OS
energy hub OS