Guest complaints management dashboard

Transform your guest experience with a closer follow-up

Common Hotel complaints categories

What do your guests complaint about?

Allow your staff to easily acknowledge any open incidents and therefore, provide a closer and personalised guest treatment.

  • List of guest complaints and all the necessary information.
  • Check and manage any complaint through the mobile app.
  • Proper follow-up with your guests before their check-out time.

Let your guests inform you on what’s wrong during their stay and turn any complaint into a reason to come back!

Quality Dashboard & Analysis

 
  • Track down all the incidents in real-time.
  • Get insights on the complaints’ reason by department and category such as wifi, F&B, staff.
  • Create your weekly reports containing all the incidents within each hotel and their resolution.
   
Hotel guests complaint monitoring workflow

Check some other solutions

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Maintenance
F&B hub OS
energy hub OS
Openings & Renovations hub OS