Hub OS is excited to announce its partnership with Duve, a leading guest experience platform known for its suite of tools for communication, digital check-in, a personalized guest app, and upselling. This collaboration combines the strengths of both platforms to change the way hotels operate, making things run more smoothly, improving guest satisfaction, and making communication between guests and hotel teams easier.
Efficient Task Management and Guest Feedback Integration
The integration between Hub OS and Duve delivers a powerful solution for managing guest requests, operational workflows, and feedback:
- Request Handling: Guests can submit requests—such as housekeeping, room service, or amenities—via Duve’s guest app. These requests are automatically routed to Hub OS, ensuring quick responses from the appropriate staff. For example, if a guest requests extra towels, the task is automatically assigned to the housekeeping team, and once completed, Duve will be able to notify the guest that the towels have been delivered.
- Maintenance Tracking: Maintenance issues reported through Duve are logged and managed within Hub OS until resolution, reducing delays and ensuring efficient operations.
- Feedback Management: Feedback gathered through Duve is integrated with Hub OS, allowing hotels to address guest concerns promptly and make real-time improvements to service.
Hub OS provides Duve with relevant operational data, allowing the guest experience platform to further personalize the guest experience and improve service delivery. This bidirectional exchange of data ensures that both platforms work together to support hotel teams and guests alike.
Why This Integration Matters
The integration of Hub OS with Duve enables bidirectional data sharing, providing key benefits for both hotel operations and guest engagement:
- Faster Service Response: Real-time updates ensure hotel teams can address guest needs promptly and efficiently. For example, when a maintenance issue or guest request is marked as completed in Hub OS, Duve can automatically update the guest, notifying them with messages like, “Your air conditioner has been repaired” or “Your towels have been delivered.”
- Improved Coordination: Automated workflows help reduce errors and enhance communication across departments. For instance, when a guest requests room service via Duve, the task is automatically assigned to the appropriate team in Hub OS without any manual intervention.
- Actionable Insights: Data from Duve’s feedback system is integrated with Hub OS, enabling hotels to continuously refine their services. By analyzing patterns in guest feedback, hotels can implement proactive improvements, ensuring better service delivery.
Optimizing Operations and Enhancing Guest Experiences
Hub OS, paired with Duve’s guest engagement tools, simplifies hotel operations while delivering personalized guest experiences. For hotels, the integration of these platforms makes it easier for all technologies to work together, reducing the need for staff and guests to duplicate information across different systems.
- Task Management: Staff can efficiently assign and track housekeeping, maintenance, and reception requests in real time, improving accountability and consistency across teams.
- Guest Services: Guests can easily access services like digital check-ins, booking activities, or making requests, all through a single platform, without needing to enter the same information multiple times.
- Personalized Experiences: The combined data from Hub OS and Duve allows staff to anticipate guest preferences and provide tailored services, while ensuring clear communication of important updates, standard procedures, and important protocols.
By allowing Hub OS and Duve to communicate with each other, the hotel avoids the complexity of managing multiple disconnected systems and ensures smoother, more efficient operations for both staff and guests.
Jeremy Atlan, Chief Business Development Officer and Co-founder at Duve, shares, ‘Our partnership with Hub OS bridges the gap between guest services and back-of-house efficiency. This collaboration empowers hoteliers to deliver faster, smarter, and more tailored services to their guests. Together, we’re enabling hotels to elevate service standards, streamline operations, and redefine the hospitality experience.
About Hub OS
Hub OS, founded in 2015 by Alex Ridaura (CEO) and Joan León (COO), is a leading hotel operations platform that helps hotels improve task management, maintenance tracking, and overall efficiency. Used by over 1,500 hotels in more than 50 countries, Hub OS makes it easier for hotel teams to work together, allowing them to provide great service without complicated processes. Hub OS helps hotels run smoothly, boosting both staff productivity and guest satisfaction.
About Duve
Duve, founded in 2016 by David Mezuman (CEO), Jeremy Atlan (CBDO) and Shai Bar (CTO), is revolutionizing the guest experience across the hospitality space by offering a truly personalized guest experience suite. Duve helps hoteliers create a tailored, digital and AI-driven journey for each and every guest – from online check-in flows that meet the exact needs of each guest, to a web-based guest app with relevant content in the guests’ native language, to personalized upsells that increase revenue potential and satisfaction of each guest. By partnering with more than 150 integration partners, across all major PMS’s, OTA’s, PSP’s, Digital Key providers and 3rd-party vendors, Duve helps transform the way guest experience is provided at thousands of hotels around the world.
By partnering with Duve, Hub OS is setting new standards in hospitality, ensuring better operational outcomes and a superior guest experience. Together, Hub OS and Duve offer a powerful solution for hotels to operate smarter, faster, and more personally.