Hub OS and STAY announce integration to drive hotel management and guest experience.
Hub OS is proud to officially announce our integration with STAY, the leading platform for digitising the guest experience. This strategic collaboration brings together two complementary solutions that, from now on, will work in sync to offer hotels a comprehensive management and customer experience of the highest level.
Hub OS stands out as a highly specialised hotel operational management system, capable of centralising and optimising essential processes in the hotel’s daily operations. Thanks to its ability to coordinate departments such as housekeeping, maintenance, guest relations, front office, F&B, Hub OS allows teams to work in an agile way, with real-time information and full traceability of each action. This translates into greater efficiency, cost reduction and continuous improvement of service quality, fundamental pillars for the success of any hotel establishment.
For its part, STAY has revolutionised the guest’s relationship with the hotel through an innovative digital platform that facilitates two-way communication, personalisation of services and customer autonomy throughout their stay. STAY allows guests to check-in online, manage requests, book services, consult relevant information and communicate with hotel staff through their own mobile device, creating a seamless, modern experience fully adapted to the expectations of today’s traveller.
The integration between Hub OS and STAY is a decisive step forward in the global digitisation of the industry. Thanks to this union, information flows seamlessly between operational management and guest interaction, avoiding silos and fostering collaboration between all hotel teams.
Advantages of the integration with STAY:
– Guests receive a quick reaction to their request.
– Responsible hotel employees are immediately informed of guest requests in Hub OS.
For example, a request generated by the guest via STAY is automatically channelled to Hub OS, where the relevant departments can handle it immediately and fully track its resolution, once completed STAY is notified to inform the customer that their request is complete. This synergy reduces response times, eliminates errors and improves the customer’s perception of the service.
Our team said: “This integration is in line with our commitment to drive operational excellence, connecting the back of the house with the front of the house so hotels can focus on what matters most: delivering memorable guest experiences. Joining with STAY strengthens our technology ecosystem, bringing even more value to our customers and helping them adapt to the demands of the new digital traveller.”
With this alliance, Hub OS and STAY reinforce their position as key players in the technological transformation of the hospitality sector, focusing on innovation, flexibility and continuous improvement as drivers of success. We are convinced that together we can help hotels to be more competitive, sustainable and able to exceed their customers’ expectations with every stay.