Implementation Specialist – Italy
Remote · Full Time
🛎 About Hub OS
Hub OS is transforming the way hotels operate. We’re not just a communication tool; we’re a comprehensive operating system that manages everything from housekeeping to guest request maintenance and interdepartmental workflows, all within a single platform.
Since 2015, we have helped 1,900 properties in 60 countries to offer an exceptional travel experience. Experiences with maximum efficiency.
Our clients include iconic brands such as Accor, IHG, Minor Hotels, Hesperia World, and Eurostars Hotels, among others.
Based near Barcelona and with teams spread across the United States, Australia, Japan, Singapore and Thailand, we are a truly global company with a collaborative culture.
Ready to shape the future of hotel operations? Join us!
We are looking for an Implementation Specialist Italy who leads the successful
onboarding of our software solutions, either on-site or remotely, ensuring a seamless
implementation tailored to each client’s operational needs.
Reporting directly to the Quality Director, this is a position where you work collaboratively
with Sales and Support teams and with stakeholders, actively participating in the
configuration and implementation of our software.
🎯 Your mission:
● Design and present comprehensive project onboarding plans for each client, based
on contracted modules and specific requirements.
● Guide clients to complete the required configuration files on time, enabling accurate
system setup and customization according to their needs.
● Collaborate closely with new clients to gather requirements for building their live
environment and configuring the system to optimize operational workflows.
● Configure and calibrate the software solution to reflect each hotel’s operational
processes.
● Serve as the primary point of contact throughout the implementation, ensuring clear
communication and efficient progress.
● Advise clients on adapting operational processes to align with our software solution.
● Manage multiple implementations simultaneously, prioritizing strategically to meet
timelines.
● Deliver comprehensive training and support during UAT/testing cycles.
● Collaborate with the Sales team during final stages for a smooth client handover.
● Identify implementation blockers and opportunities for process improvement.
● Create documentation to support client understanding and internal training needs.
● Develop deep product knowledge to address customer challenges and questions
during and after implementation.
● Support live installations, ensuring timely issue logging communication, and
resolution.
✅ Required qualifications:
● 2+ years of experience in a similar implementation role
● Strong hospitality industry background experience with hotel operations or hospitality
tech platforms (PMS, Revenue Management, Channel Managers) preferred
● In-depth understanding of hotel operations and a passion for delivering exceptional
customer service
● Excellent communication, presentation, and active listening skills
● Comfortable with technology and quick to grasp new technical concepts
● Knowledgeable about hotelier’s pain points, hospitality tech trends and competitive
products
● Confident working with IT solutions, SaaS, and cloud-based platforms (no formal IT
degree required)
● Proficient in Microsoft Office applications
● Willingness to travel internationally up to 50% of the time
● Fluent in Italian and English, both written and spoken; Spanish proficiency is highly
desirable. Additional language capabilities are a strong plus.
● Skilled at explaining system functionalities and benefits clearly, adapting tone and
detail to the audience
● Strong project management skills, capable of managing multiple complex projects
simultaneously
● Collaborative mindset while able to work independently
🤝 You’ll thrive in this role if…
● You enjoy collaborating with interdisciplinary teams
● You possess clear and effective communication skills
● You can work both independently and as part of a team
● You have critical thinking skills and a focus on continuous improvement.
● You are curious and always looking for better ways to work
● You have a high work capacity and you balance the creative side with the functional
side.
● You love traveling
● You are a very organized person
● You have empathy, both for the user and for the needs of the company
● You have a growth mindset and want to thrive in a fast-paced international
environment.
🎁 What awaits you?
Impact and growth
Join a market leader that is growing globally.
Professional development opportunities
Be part of a company in an exciting stage of growth where staff contributions really matter.
Flexibility and balance
● Compact and flexible working hours that respect your personal life
● Choose your work style: in the office, hybrid, or fully remote
● A corporate culture that truly values work-life balance and employee well-being.
Team and culture
● Collaborate with a young, fun, united and diverse team.
● Annual activities: functional and fun team building.
● Work with talented professionals in multiple countries and time zones.
● A supportive environment where ideas are heard and innovation is encouraged.
Compensation and benefits
● Competitive salary aligned with your experience, responsibilities and market
standards.
● Professional development plan
● If you come in our office you’ll find unlimited free coffee
Our commitment
● We are an ethical company that guarantees equal opportunities for all. We value
diversity and do not discriminate on the basis of race, religion, sex, sexual
orientation, gender identity, age, or disability. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
● We believe that different perspectives make us stronger and innovation thrives in
inclusive teams.
● All decisions regarding selection, hiring, promotion, and compensation are based
exclusively on the merits and abilities of the candidates and employees, as well as
the needs of the business.